Safe Gaming

dbgame Responsible Gaming — Your protection is our priority

Play for fun, play safe. dbgame helps you build healthy gaming habits.

For ages 21 and above only

Your protection, always

dbgame's Commitment

Our pledge for a safe and enjoyable gaming experience

dbgame believes gaming should be a form of entertainment — not a source of stress or anxiety. Building a culture of responsible gaming on our platform is one of our top priorities. We want every player to feel protected, informed and free to make their own decisions.

Responsible gaming means knowing your limits, setting a budget and not placing gaming above other responsibilities in life. We give you the tools to take control of your own gaming experience.

If at any point you feel gaming is having a negative impact on your life, please reach out to our support centre. Our 24/7 live chat is always here for you.

Our Protection Tools

The features dbgame offers to help keep you safe

Deposit Limits

You can set your own daily, weekly or monthly deposit cap. Once set, you will not be able to exceed that limit, so there is no risk of overspending. Deposit limits take effect immediately.

Time Limits and Breaks

Need a short break? Use our time-out feature to temporarily close your account for anywhere from 24 hours to 30 days. No new bets can be placed during the break.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. This gives you the option to close your account for the long term — from 3 months to 5 years. If you try to open a new account during this period, we will block it.

Session Alerts

It can be hard to keep track of how long you have been playing. Our session reminder feature notifies you at set intervals to let you know how long your session has been, so you can make a conscious decision about whether to continue.

Loss Limit

Set a limit so that play stops automatically once you have lost a certain amount. With a loss limit in place, you can be sure that your financial losses will not go beyond a set threshold.

Reality Check

Our reality check feature shows you a summary of your total wins and losses during a gaming session. It keeps you aware of the actual situation and helps you make better decisions.

Healthy Gaming Habits

Following these guidelines will keep gaming enjoyable at all times

1
Set your budget in advance. Before each gaming session, decide how much you can afford to spend. Once that amount is gone, stop — do not invest more in the hope of winning it back.
2
Do not think of gaming as a source of income. Responsible gaming means understanding that gaming is for entertainment, not earnings. Losing is a normal part of gaming.
3
Do not play on credit or borrowed money. Never take out a loan or borrow from others to fund gaming. Only play with money you can spare.
4
Set a time limit. Decide in advance how long you will play each day. Never use time set aside for family, work or study to play.
5
Do not play under stress or the influence of alcohol. Decisions made on emotion are often harmful. Avoid gaming when you are stressed or unsettled.
6
Take regular breaks. Playing for long stretches without a break reduces concentration and weakens decision-making. Take at least one break every hour.

Signs of Problem Gaming

If you notice these signs, it is time to seek help

Financial signs

  • Placing larger bets to try to win back money already lost
  • Using money meant for bills or daily expenses to play
  • Borrowing money or selling assets to fund gaming
  • Lying about your financial situation

Behavioural signs

  • Hiding your gaming from family or friends
  • Feeling unable to control how much you play
  • Feeling restless or irritable when you are not playing
  • Neglecting work, family or social responsibilities

Emotional signs

  • Anxiety or depression when you cannot play
  • A strong urge to keep playing after a win
  • Repeated failed attempts to stop playing
  • Turning to gaming to escape problems

Social signs

  • Tension in relationships with family
  • Reduced contact with friends and relatives
  • Giving up hobbies or interests because of gaming
  • Suffering at work or in your studies

If any of the signs above apply to you, do not wait — seek help now. Acknowledging the problem is the first step toward a solution. The dbgame 24/7 live chat team is ready to point you in the right direction.

Minor Protection

Our steps to verify the 21+ age requirement and protect underage individuals

dbgame is for people aged 21 and above only. Keeping minors away from gaming is our ethical responsibility. We verify age at the point of registration, and additional identity documents may be requested in cases where there is doubt.

Age and identity are verified when an account is opened
If a family member suspects someone is underage, they can contact us
Advice for parents: use parental control software on shared family devices
Keep login details, passwords and payment cards out of reach of children and minors
Any account found to belong to a minor will be closed immediately
21+

Only people aged 21 and above may participate on dbgame. Any attempt to breach this rule is subject to legal penalties and the account will be closed immediately.

Need help? We are always here

If you are having trouble with gaming, do not face it alone. The dbgame support team is available 24 hours a day, 7 days a week in Bengali. Start a live chat right now or reach us by email.

Contact us via live chat View FAQ

Email: [email protected]

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming

Log in to your account and go to "Account Settings" or the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately. To increase a limit, you must wait at least 24 hours, but reducing a limit is immediate.

Self-exclusion is a serious decision and cannot be reversed before the chosen period ends. You can choose any period from 3 months to 5 years. Once the period is over, you can request reactivation, but a "cooling-off" period will still apply.

The minimum deposit on dbgame is ৳100 (one hundred taka). The same minimum applies to all methods — bKash, Nagad, Rocket and bank transfer. As part of responsible gaming, we recommend depositing only an amount you are comfortable losing.

Some warning signs are: feeling restless when you cannot play, spending more than your budget, using time meant for family or work to play, and placing larger bets to try to recover lost money. If this sounds familiar, contact us via live chat or use the self-exclusion option.

Contact our 24/7 live chat or email us at [email protected] right away. We will investigate quickly and take the necessary action. In the meantime, install parental control software on your device and keep your login details secure.

A time-out is a short break — from 24 hours up to 30 days. It is used when you just need a little rest. Self-exclusion is longer-term — from 3 months to 5 years — and is for when you genuinely need help keeping gaming under control.

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Help and FAQ

Visit the FAQ for answers to common questions and support.

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